What our Customers say...
It was a pleasure working with this group! The team is professional and fast! They make the entire process simple and easy!
Great company. They have been in business for 25 years in Austin. They are honest, very knowledgeable and provide great customer service.
I liked that the company was family owned and operated. Good people to work with. Job was done correctly.
"Excellent response and good work."
"Glenn and everyone was awesome! Thanks for standing by us in this hard time for us!"
"Couldn't be happier or more satisfied with services rendered, and the guys were amazing."
Theresa was most concerned with who would be coming to her home because she had a dog that would be nice to nice people. When Theresa was asked to comment on her experience with SERVPRO West Austin/Lakeway she wrote, “Glen was great and very informative at all times. Did very good with the dog in the house.”
We asked Rick what he would have us do to improve our service. He replied, “Nothing really…was a good experience given the situation.”
When asked what she would change or recommend in the future, Lisa responded, “Nothing. Glen was very helpful walking me through the process and explaining each step. Megan in the office was a tremendous help when I was unable to get a plumber to come out. She scheduled the plumber for me that day. Everyone was very kind, polite and prompt.”
"Great team and customer service. Glenn was particularly great about making sure we knew exactly what was happening/process and why. Crew was timely, knowledgeable – will definitely recommend and would use in the future if needed!”
Part of my job with SERVPRO West Austin/Lakeway is to follow up with customers and try to get them to comment on their interaction with our company. I explain that using employee names really helps my job and our employee moral. When reaching out to Jennifer she rated us all 10’s and wrote “Special thanks to Charlie, David, and Glenn.”
"Glenn kept me informed the whole time. He was very professional. I would highly recommend this company in the future."
Sadly, Janet B. had a second water issue one week after her first water problem. She called us directly and afterwards gave us another stellar review and wrote, “Dave has been great. He has worked with our schedule. Great service once again. Thank you.”
When asked to rate us on how confident in the knowledge and professionalism of the SERVPRO Franchise’s on-site personnel who performed the services at her home she rated us a 10 out of 10. Her direct quote, “High recommendations for Glenn and Dave.”
“David was a lifesaver. He was professional and courteous and empathetic. I could not have had a better professional get me through this ordeal. My highest praise.”
Knowledgeable, professional, patient, respectful and polite. Zack runs an amazing office and when you have four floods of sewage in three days at the Sendera apartments in Barton Creek with two inches of black water you need SERVPRO to the rescue! These men follow IICRC guidelines which are the industry standard. I respect what they know and how they do it.
"SERVPRO was the contractor that State Farm called at 2:30 in the morning after we discovered a flood in the first floor of our house. By 4:30, John H. and Carlos were there, ready to pull up sleeves and remove water from a very soggy living & dining room and kitchen. "
"We had our hot water tank explode and flood our first floor. I called so many companies and I finally decided to use Yelp to find SERVPRO. What a great team! They came right out after the job they were currently on! They stayed till the job was done! It took HOURS! to clean up the mess the water had done! They were professional and worked very diligently. I would HIGHLY recommend."
"They did a great job with initial cleanup late at night and kept on top of things during the drying process."
"These guys were the calm in a storm. Their calming influence was greatly appreciated."